We announced in our previous publications and it is now done. Since 17 September 2017, Beninese customs have been certified to ISO-9001 standards.

Indeed, following the certification audit carried out in this administration from 24 to 26 July 2017 by the firm DEKRA FRANCE, it was found that the management system put in place meets the requirements of ISO 9001:2008. The certificate ceremony took place on Thursday 21 September 2017 during the celebration of the feast of Saint Mathieu at the General Directorate of Customs and Indirect Rights. The Customs Administration was honoured by this distinction, which is recognition of the efforts of all officers at various levels. Indeed, this project, which seemed very ambitious or even utopian, quickly gained the total support of all staff. This has enabled the Administration to carry out structural and organisational reforms aimed at improving procedures, working methods, the working environment and, above all, the quality of services rendered. The scope of certification covers not only all the services of the General Directorate but also the Revenues of Customs of the Port, Airport and Hydrocarbons. This ceremony was the occasion for Mr. Florent PEROCHEAU of DEKRA FRANCE to present through a video recording his warm congratulations to the Director General of Customs and Indirect Rights, Charles SACCA BOCO for his commitment and the impetus he has given to the quality management system.

The Director General, for his part, took the opportunity to thank all staff and process drivers in particular who translate his vision into concrete action on a daily basis. He also reassured all customers and recalled the quality commitment of the Directorate-General for Customs and Indirect Rights, which consists of five (05) axes:

• Modernise customs procedures and structures;

• Ensure optimal returns in revenue mobilization;

• Improve the speed of operations;

• Strengthening human resources capacity;

• Increase the expectations of authorities and our clients.

The Quality Manager

Commander Idrissou IMOROU

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