The Directorate-General for Customs and Indirect Rights, as part of its modernisation, has been part of the quality approach in order to improve its performance in full transparency.

Thus, since July 2017, after the certification audit carried out by the cabinet DEKRA, an internationally renowned firm based in Paris, France, the Benin Customs Administration has been certified to ISO standards according to ISO 9001: 2008.

One year after this certification, since Wednesday 12 September 2018, it has undergone a three (03) day surveillance audit at the end of which the Customs Administration could migrate to the 2015 version of ISO 9001. This new status will give him advantages such as (i) international recognition of the organization's know-how; (ii) credibility with donors and other TFPs; and (iii) increased staff buy-in.

The opening meeting of the oversight audit was attended by all process pilots and their co-pilots. This session validated the audit plan, recalled the audit rules and verified the supply data.

It should be recalled that the purpose of the process for the Customs Administration is to provide its clients with a service consistent with the tasks and purposes entrusted to Beninese customs by the Ministry of Customs. It is for the Administration to find a model of organization that can accompany it in achieving its objectives in a structured way and that ensures compliance with the requirements applicable to its sector.

It should also be noted that the implementation of the process enabled the Benin Customs Administration to:

• strengthen its organization of work;
• strengthen leadership;
• establishing permanent control of the conformity of deliverables;
• carry out systematic performance evaluation;
• establish risk mapping;
• improving the communication system;
• ensure continuity of service through optimal resource management;
• effectively manage human resources.

At the end of this opening meeting, the audit itself began with the overall management process.

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